Announcing MSC of the City of New Castle Kids Coloring Contest

Date Posted: Wednesday, September 6th, 2017

(New Castle, DE) — To celebrate Public Power Week, the MSC of the City of New Castle in partnership with the Delaware Municipal Electric Corporation (DEMEC) is inviting children ages 5 – 9 years old whose parent(s) or guardian(s) are MSC of the City of New Castle customers, to participate in the MSC of the City of New Castle Kids Coloring Contest. Those who enter have a chance to win a prize package including a Family Four-Pack of tickets to the Delaware Children’s Museum, coloring books, stickers, a water color paint book and more! Children are encouraged to have fun […]

On-Line Bill Payment Out of Service until further notice

Date Posted: Thursday, August 31st, 2017

Effective immediately,the MSC’s On-Line Bill Payment service through PNC Bank has been placed out of service until further notice.

Back to School Energy Saving Tips

Date Posted: Tuesday, August 29th, 2017

  As you begin your back to school routine, don’t forget these simple tips to help you save energy while you’re away!


Date Posted: Wednesday, May 17th, 2017

Check it out the MSC has a new look starting on the June 19, 2017 billing.  We hope you enjoy our new customer friendly format.

MSC Receives Certificate of Excellence Award

Date Posted: Tuesday, May 2nd, 2017

And the award goes to… The New Castle Municipal Services Commission (MSC) recently received a Certificate of Excellence from the American Public Power Association (APPA) for their reliability performance. As one of only 120 public power utilities in the nation to receive this prestigious award, New Castle MSC has done incredible work to strengthen their reliability. Public power utilities nationwide, including the New Castle MSC, use APPA’s eReliability Tracker to receive reliability-related benchmarking information to analyze outage information. Utilities were chosen by APPA through a comparison of their outage records and national data gathered by the Energy Information Administration (EIA). […]

Date Posted: Monday, April 3rd, 2017

MUNICIPAL SERVICES COMMISSION REDUCES ELECTRIC RATES The Municipal Services Commission has approved a rate reduction for ALL Electric Rates.  The reduction equates to a 2% decrease in energy charges for residential customers.  A credit will reflect on customer’s bills as a negative Power Purchase Adjustment in the amount of ($0.0023) per kWh.  A customer that uses 1,ooo kWh per month would see a credit in the amount of ($2.30) on their monthly electric bill.

About the City of New Castle Municipal Services Commission

Date Posted: Thursday, July 23rd, 2015

The Municipal Services Commission is a publicly owned utility for the benefit of the residents of New Castle and as such is operated for their benefit. Its mission is to provide superior water and electric service and reliability to its customers at competitive rates. The commission invests in public safety with the installation and maintenance of public street lighting and fire protection. The commission helps support the community and local government by providing financial support and the donation of materials, equipment and labor. It is also proud to support many community organizations.

MSC Special Meeting

Date Posted: Monday, February 27th, 2017

NOTICE OF SPECIAL MEETING OF THE MUNICIPAL SERVICES COMMISSION A special meeting of the Municipal Services Commission, to discuss proposed Tariff changes related to billing errors will be held Monday, February 27, 2017 at 4:00 P. M. at the Commission’s office at 216 Chestnut Street, City of New Castle.  

System Maintenance – Sunday, November 20, 2016

Date Posted: Thursday, November 17th, 2016

The Municipal Services Commission’s website will be undergoing a scheduled system maintenance.  This mandatory maintenance will take place on Sunday, November 20, 2016 from approximately 4:00 AM to 9:00 AM.  During this time our website will not be accessible.

2016 Fall Hydrant Flushing Program

Date Posted: Monday, October 17th, 2016

2016 Fall Hydrant Flushing Program The Municipal Services Commission Water Department will begin our Fall Fire Hydrant Flushing Program on Monday, October 17, 2016.  Flushing will begin at 7:30am and end at 3:30pm Monday through Friday taking approximately 10 business days to complete. Please click the link below for additional information. 2016 Fall Hydrant Flushing Program

Winner of Storm Preparation Radio Raffle – Laverna Avery

Date Posted: Friday, September 9th, 2016

Municipal Services Commission public relations announcement on the winner of the Storm Preparation Ambient Radio Raffle.  Please click on the link below to view full story: MSC Storm Preparation Radio Winner – Laverna Avery