URGENT NOTICE – ELECTRIC SERVICES WERE DISCONNECTED TO CUSTOMERS WHO HAVE NOT SCHEDULED WATER METER REPLACEMENT

On Wednesday, November 8, 2023 MSC began disconnecting services to customers who have not scheduled to have their water meters replaced.

Pursuant to the tariff of the MSC, customers are required to provide access to their water meters to the MSC and its agents. Three postcards were mailed by MSC’s contractor, additionally, MSC sent a letter via USPS and several automated phone notifications.

Affected customers must call 1-866-965-0658 to schedule an appointment between the hours of 8:30 am and 7:30 pm Monday-Thursday, 8:00 am and 6:30 pm on Fridays or Saturday from 9:00 am to 2:00 pm.

Once an appointment has been scheduled, the customer can call MSC’s main line and speak with a customer service representative, or reach the on call phone and leave a message. If MSC is able to verify an appointment has been scheduled, services will be restored.

Services will not be restored until the customer has made an appointment. If a customer cancels an appointment or is a no show, services will be disconnected until the meter replacement is able to be performed during MSC’s normal operating hours.