SCAM ALERT – CONNECTIVE POWER/DELMARVA POWER
If you receive a call from Connective or Delmarva Power in regards to shut off due to non payment, please do not give out your account information. Call our office at 302-323-2330
IMPORTANT NOTICE TO OUR WATER CUSTOMERS
There will be an interruption of water service on Friday, December 10th for a broken curb valve on Clark Street between 6th and 7th street. The outage is expected to last from 8:00am until 10:00am, but could last longer due to unforseen complications. In the event of heavy or steady rain, the outage may be rescheduled.
Water Interruption Clark Street 12-10-2021
ELECTRONIC INVOICE
The MSC is aware our electronic invoices are being blocked by email providers for gmail, hotmail, aol, and yahoo. Customers still have the ability to view invoices on the portal. Thank you for your patience while we resolve this issue.
ALERT EXPERIENCING TECHNICAL DIFFICULTIES WITH OUR PHONE SYSTEM
We are currently experiencing tehcnical difficuties with our phone system.
Efficiency Smart Tip Jar Campaign for Restaurants
Help your favorite local and independently owned restaurant in New Castle win up to $1000 in energy efficiency improvements from Efficiency Smart! Comment on Efficiency Smart’s Facebook post with the name and town of your favorite local restaurant to nominate it. You will also be automatically entered for a chance to win a $50 gift card to the restaurant you nominated.
TipJarContest_Flyer_New-Castle
NEWS RELEASE – WATER RATES TO BE INCREASED
NEWS RELEASE
Contact: Pamela A. Patone
Phone: 302-323-2330
E-mail: patonep@newcastlemsc.delaware.gov
For Immediate Release
4/9/21
WATER RATES TO BE INCREASED
Municipal Services Commission’s (MSC) rate design consultant, Utility Financial Solutions (UFS), recommended a 5% overall water revenue increase after reviewing the cost of service study. There will be no changes in the MSC electric rates. The water rate increase will be effective with the April 2021 bills and results in an average residential customer experiencing an increase in their monthly bill of approximately $2.60. MSC is sensitive to customers experiencing additional financial burden during this national crisis (COVID-19 pandemic), please reach out to the customer service department at 302-323-2330 to find out about agencies that provide assistance.
Job Posting – Comptroller-Public Utility
Comptroller
The Municipal Services Commission (MSC) is the Electric and Water Utility serving the City of New Castle, Delaware. The MSC is searching for a Comptroller with non-profit/government accounting experience. The successful candidate will have experience in financial statement preparation and analysis, payroll/human resource functions, budget preparation and leadership skills. Knowledge of government administration, utility management and regulatory requirements is a plus. The Comptroller will have a Bachelor’s degree in accounting (or related field) with 5+ years of experience. CPA preferred but not required. Competitive wages and attractive benefit package. Interested candidates should e-mail resumes to stubbsmj@newcastlemsc.delaware.gov by May 23, 2021. Visit our website for a job application and the full job description at www.newcastlemsc.delaware.gov. The Municipal Services Commission is an equal opportunity employer (EOE)
MSC ADMINISTRATIVE OFFICE WILL OPEN AT 10AM JANUARY 07, 2022
Due to the inclement weather The Municipal Services Administrative offices will open at 10am, Friday, January 07 2022
W A T E R S E R V I C E I N T E R R U P T I O N N O T I C E
IMPORTANT NOTICE TO OUR WATER CUSTOMERS
There will be an interruption of water service on Friday, January 8th in the area of 9th Street, 10th Street, and Clayton Street.
The interruption will be for repairing a water main leak at the intersection of 9th and Clayton Street. The outage is expected to last from 8:00am until 3:00pm, but could last longer due to unforeseen complications. The interruption may cause some discoloration of the water and allow air to enter the system. Should you experience these conditions, please run your water until it is clear and the air has escaped from the system.
Please plan for the interruption by storing sufficient water for your needs.
The Municipal Services Commission requests your cooperation during this outage and regrets any inconvenience it may cause to our customers.
If you have a special problem or need we should know about or give special consideration to, please contact Jay Guyer, Water Utility Manager, at 323-2333 or 221-4515 between 7:00am and 3:30pm, Monday through Friday.
Thank You.
POWER OUTAGE
Update Municipal Services Commission Electric Crews are aware of a power outage in the area of RT 273 (Frenchtown Road) and Centerpoint Boulevard affecting Centerpoint Park. We are assessing the issue and working to restore to power as safely and quickly as possible. Currently we do not have an estimatede restoration time. We appreciate your understanding and will update this notice as we gather more information.