Special Notice due to Coronavirus (COVID -19) HELP YOUR NEIGHBOR AFFECTED BY COVID-19
Your neighbors need your help. Although everyone has been impacted by the COVID-19 pandemic, some are now in crisis. City of New Castle residents who have lost their job or source of income are struggling to pay their bills and don’t know how they will meet their expenses over the next few weeks. As good friends and neighbors, we can help support our community to get through these difficult and uncertain times. In 2009, the Municipal Services Commission’s (MSC) created a New Castle Cares Fund at the Salvation Army in order to provide financial assistance to individuals who may have experienced a hardship and need assistance paying their electric and water bills. Now more than ever your neighbors need your assistance. Please consider helping your community by writing a check to the New Castle Cares Fund and mailing it to The Salvation Army PO BOX 308 Wilmington, DE 19899 today!
Update 03-25-2020 please click “Learn More” for latest information and Press Release w Declaration 2
MSC Offices Closed to the Public but staff still working to assist customers: Due to the state of emergency for the State of Delaware due to Coronavirus (COVID-19), MSC offices will be open and working, but closed to the public effective March 16, 2020 until further notice. MSC customers are able to make payments online, over the phone (866-236-8299), dropbox located in the front of 216 Chestnut St and through the mail. Applications can be obtained online, via email or picked up from the InfoBox in the front of 216 Chestnut St. If residents have questions please call 323-2330. Over the past week, the Municipal Services Commission of the City of New Castle (MSC) has taken measures to address the COVID-19 pandemic. Since the Governor issued a State of Emergency on March 13, 2020, the MSC has been meeting with City of New Castle leaders and local Emergency first responders daily to promote communication in an effort to make informed decisions. Emergency Response Plans have been updated to ensure electric and water service to the citizens of New Castle. The MSC has also been communicating with other utility providers and have reaffirmed their Mutual Aid agreements are in place. These agreements promote cooperation and assistance from other Delaware municipalities and communities throughout the country. In addition to these steps, the MSC began team isolation of its staff to limit the risk of personnel becoming infected. Thorough and ongoing cleaning is taking place at all MSC locations and public exposure has been limited by performing functions via on-line and telephone. We appreciate the communities continued understanding and cooperation during these unusual circumstances. If you have any questions or concerns please contact the MSC at 302-323-2330.
MSC MEETING 03-19-2020 CANCELED
DUE TO THE DECLARATION OF A STATE OF EMERGENCY FOR THE STATE OF DELAWARE
DUE TO A PUBLIC HEALTH THREAT THE MARCH 19, 2020 MEETING HAS BEEN CANCELED
AN APRIL MEETING DATE WILL BE DETERMINED
Notice of Special Meeting Change from 01-07-2020 to 01-16-2020
NOTICE OF SPECIAL MEETING
OF THE
MUNICIPAL SERVICES COMMISSION
RESCHEDULED FROM 1-7-2020 TO 1-16-2020
A special meeting of the Municipal Services Commission will be held Thursday, January 16, 2020 at 4:00 P.M. at the Commission’s office at 216 Chestnut Street, City of New Castle. The meeting will be to discuss converting aerial electric to underground on Delaware Street from Fourth Street to the Wharf and coordinating other utilities (Verizon/Comcast) conversion.
Efficiency Smart Presentation
https://www.efficiencysmart.org/new-castle-delaware
Home Energy Efficiency: Simple Ways You Can Save Energy and Money
Description: A chance to dispel myths and to learn simple ways to lower your home energy usage. We will highlight tips that can create surprising savings. We will also explain how to use the New Castle’s Efficiency Smart program to purchase discounted LEDs, or receive rebates for energy efficient purchases.
Speakers: Emily Greene, DEMEC Tom Coyle,
Efficiency Smart Date and Time: Wednesday, October 9 at 7:00.
Location: New Castle Library: 424 Delaware Street, New Castle, DE 19720
SAVE ENERGY, SAVE MONEY
Efficiency Smart provides energy efficiency services to the New Castle Community. Efficiency Smart is your one-stop resource to begin saving energy and money in your home or business. Click here for additional information
ROAD CLOSURES THIS WEEKEND
As part of Municipal Services Commission (MSC) Water Main Project portions of Delaware Street will be closed this weekend.
The intersection of 6th and Delaware Street will be closed beginning
Friday 6-21-19 evening approximately 6:00pm and is expected to
be opened by Monday 6-24-19 morning approximately 5:00am
Detours will be in effect throughout the weekend.
Please pay attention to detour signs.
There may be an increase in traffic due to the detours, the MSC appreciates your patience while improvements are made to the City’s water system. Please feel free to contact the customer service department with any questions at (302) 322-2330.
MSC’s Water Main Cleaning and Lining Project
We understand there has been some confusion regarding the Sewer Main relining project being performed by New Castle County with their contractor AM-Liner East, Inc. and the Municipal Services Commission (MSC) of the City of New Castle’s Water Main Cleaning and Lining Project performed by MSC’s contractor J. Fletcher Creamer (JFC). If you receive notifications regarding the projects please note the government agency and contractor to help avoid confusion.
The MSC project began Monday, June 10, 2019 and will include Delaware Street from 4th to 6th Street and East 4th Street from Delaware to Harmony Street. MSC’s contractor JFC is on-site installing temporary water mains to supply water to the residents on these streets. Once the lines are flushed and tested JFC will begin the process of transferring resident’s water service to the temporary system. It is anticipated this will be completed the week of June 17th. As a reminder, if you are connected to the temporary water system, you will not be charged for the water consumed during the project.
During the weekend starting June 21, 2019, MSC will be closing the intersection of 6th and Delaware Street to replace the water main. The work will start on Friday evening lasting through the weekend with the goal of reopening the intersection Monday morning. Rebuilding of the 4th and 5th Street intersections will begin the week of June 24, 2019.
The work schedule is subject to change due to weather related events and / or unforeseen complications. No Parking will be posted on these streets at various times throughout the project. The MSC appreciates everyone’s cooperation and understanding while the water system is improved. Please feel free to contact the customer service department with any questions at (302) 322-2330.
Update on MSC Water Main Project
Update on MSC Water Main Project
The April 24, 2019, Municipal Services Commission (MSC) Community meeting was fairly well attended and citizens had great questions. Since the meeting the Water Department has had success gaining access to customers’ homes to insure the temporary water service would function. The project is expected to begin on June 10, 2019. The 6th Street intersection portion of the project will require road closures and DelDOT has indicated the work should be done over a weekend. The tentative schedule is for the weekend of June 22nd and 23rd pending DelDOT’s approval.
The MSC appreciates everyone’s cooperation and understanding while the water system is improved. Please feel free to contact the customer service department with any questions at (302) 322-2330.
MSC Water Main Project Meeting Wednesday, April 24, 2019
MSC Water Main Project Meeting Wednesday, April 24, 2019
A reminder the Municipal Services Commission (MSC) will be having a Community Meeting on Wednesday April 24, 2019 from 5:00-6:00pm to present details regarding the cleaning and relining of the water main on Delaware St. that runs from 4th St. to 6th St. and the water main on East 4th St. that runs from Delaware St. to Harmony St. The meeting will be at the Court House.
Questions regarding the meeting should be directed to Customer Service at Municipal Services Commission (302) 322-2330.
MUNICIPAL SERVICES COMMISSION UTILIZES TYLER NOTIFY
Tyler Notify™ is a system connected to the Municipal Services Commission’s (MSC) Customer Service data base. It is designed to allow local governments/utilities to send messages and interact with citizens via their telephone. The MSC can create and send customized messages related to utility service, emergency incidents or community events.
Over the past couple of months, MSC staff has been working to set the system up and test the functionality. We have had success sending test messages and received some questions from citizens on the system. When you receive a call from 302-323-2330, you may be required to confirm you are an MSC customer by saying yes or pressing one. Please feel free to do so to receive the message. We realize many people receive unwanted phone calls and may be concerned this is an invalid call. If you are utilizing a mobile phone, it may be helpful to program 302-323-2330 in your phone as the MSC of City of New Castle so when it shows on your screen you will be able to identify us.
Now we need your help……we want to ensure we have the proper phone numbers for New Castle citizens so we can communicate with you when necessary. If you have received a test message over the past couple of months then you are most likely set up properly. If you want the message to be sent to a different phone number or you did not receive a phone call please contact our Customer Service Department at 302-323-2330 to provide a correct phone number.
We look forward to improving communications and bringing New Castle closer together.