NEWS RELEASE MSC INCREASES THE POWER PURCHASE ADJUSTMENT (PPA)

MSC increases the Power Purchase Adjustment (PPA) The Municipal Services Commission (MSC) is increasing the Power Purchase Adjustment (PPA) on their electric rates. The PPA is a mechanism that Electric Utilities use when there is an unexpected increase in power supply costs but needs time to appropriately design an electric rate. The current PPA is $0.0082 per kwh and will increase by $0.00704 per kwh. Increasing the PPA will impact the average residential electric customer approximately $5.20 per month. Over the last year and a half Delaware rate payers have been required to pay for The Indian River Power Plant […]

NEWS RELEASE WATER METER REPLACEMENT

NEWS RELEASE   WATER METER REPLACEMENT   The Municipal Services Commission (MSC) is coming to the end of its electric and water meter replacement project. The batteries in the existing water meter communication modules have been failing. The meters still read accurately but it requires a manual read. Many customers have been providing the manual read each month but on other meters, staff has to visit the meter each month to get billing reads or estimate the read. This is a very time-consuming process for staff and an inconvenience to our customers. The new system will allow customers and staff […]

IMPORTANT UPDATE NOTICE FOR WATER CUSTOMERS ON HEWLETT, JANVIER, AND MEGGINSON AVENUES

IMPORTANT  UPDATE  NOTICE  TO  OUR WATER  CUSTOMERS   Hewlett, Janvier, and Megginson Avenues   Water Main Replacement Project Update #1   Project Description – Municipal Services Commission has awarded the water main replacement project to R.E. Pierson Construction Company who mobilized to the site on October 16th to begin the water main replacement project.  The project includes replacement of approximately 1,800 linear feet of main within Janvier, Hewlett, and Megginson Avenues, installation of 3 new fire hydrants, and 32 water services being replaced from the main to the curb stop valves.   Work Schedule – The Contractors work schedule has […]

ELECTRONIC INVOICE

The MSC is aware our electronic invoices are being blocked by email providers for gmail, hotmail, aol, and yahoo.  Customers still have the ability to view invoices on the portal.  Thank you for your patience while we resolve this issue.

MSC ADMINISTRATIVE OFFICE WILL OPEN AT 10AM JANUARY 07, 2022

Due to the inclement weather The Municipal Services Administrative offices will open at 10am, Friday, January 07 2022

W A T E R S E R V I C E I N T E R R U P T I O N N O T I C E

IMPORTANT NOTICE TO OUR WATER CUSTOMERS There will be an interruption of water service on Friday, January 8th in the area of 9th Street, 10th Street, and Clayton Street. The interruption will be for repairing a water main leak at the intersection of 9th and Clayton Street.  The outage is expected to last from 8:00am until 3:00pm, but could last longer due to unforeseen complications.  The interruption may cause some discoloration of the water and allow air to enter the system.  Should you experience these conditions, please run your water until it is clear and the air has escaped from […]

Special Notice due to Coronavirus (COVID -19) HELP YOUR NEIGHBOR AFFECTED BY COVID-19

Your neighbors need your help. Although everyone has been impacted by the COVID-19 pandemic, some are now in crisis. City of New Castle residents who have lost their job or source of income are struggling to pay their bills and don’t know how they will meet their expenses over the next few weeks. As good friends and neighbors, we can help support our community to get through these difficult and uncertain times. In 2009, the Municipal Services Commission’s (MSC) created a New Castle Cares Fund at the Salvation Army in order to provide financial assistance to individuals who may have […]

MSC MEETING 03-19-2020 CANCELED

DUE TO THE DECLARATION OF A STATE OF EMERGENCY FOR THE STATE OF DELAWARE DUE TO A PUBLIC HEALTH THREAT THE MARCH 19, 2020 MEETING HAS BEEN CANCELED AN APRIL MEETING DATE WILL BE DETERMINED    

MSC’s Water Main Cleaning and Lining Project

We understand there has been some confusion regarding the Sewer Main relining project being performed by New Castle County with their contractor AM-Liner East, Inc. and the Municipal Services Commission (MSC) of the City of New Castle’s Water Main Cleaning and Lining Project performed by MSC’s contractor J. Fletcher Creamer (JFC).  If you receive notifications regarding the projects please note the government agency and contractor to help avoid confusion. The MSC project began Monday, June 10, 2019 and will include Delaware Street from 4th to 6th Street and East 4th Street from Delaware to Harmony Street.  MSC’s contractor JFC is […]

About the City of New Castle Municipal Services Commission

The Municipal Services Commission is a publicly owned utility for the benefit of the residents of New Castle and as such is operated for their benefit. Its mission is to provide superior water and electric service and reliability to its customers at competitive rates. The commission invests in public safety with the installation and maintenance of public street lighting and fire protection. The commission helps support the community and local government by providing financial support and the donation of materials, equipment and labor. It is also proud to support many community organizations.