NEWS RELEASE No Increase to Residential Electric and Water Rates in 2026, Get a Discount for eBilling The Municipal Services Commission (MSC) completed a Cost-of-Service Study and rate designs with Utility Financial Solutions in 2024 (UFS) a national firm specializing in rate designs and cost projections for municipally owned utilities. In the later months of 2025 MSC & UFS updated the financial projection. The updated financial projection shows a healthy financial status without the need for an increase in revenue. While the financial projection shows no additional revenue should be generated, there are slight adjustments that need to be made […]

ELECTRONIC INVOICE

The MSC is aware our electronic invoices are being blocked by email providers for gmail, hotmail, aol, and yahoo.  Customers still have the ability to view invoices on the portal.  Thank you for your patience while we resolve this issue.

Special Notice due to Coronavirus (COVID -19) HELP YOUR NEIGHBOR AFFECTED BY COVID-19

Your neighbors need your help. Although everyone has been impacted by the COVID-19 pandemic, some are now in crisis. City of New Castle residents who have lost their job or source of income are struggling to pay their bills and don’t know how they will meet their expenses over the next few weeks. As good friends and neighbors, we can help support our community to get through these difficult and uncertain times. In 2009, the Municipal Services Commission’s (MSC) created a New Castle Cares Fund at the Salvation Army in order to provide financial assistance to individuals who may have […]