POWER SAVERS ALERT

Power Savers Alert!! Due to low temperatures and increasing energy demand, we are asking municipal electric customers to VOLUNTARILY reduce electric use today, Monday, June 23rd, 2025.  Power Saver Hours are from 2 pm to 7 pm.  Customers are encouraged to lower their electric use during these hours to save money both now and later.  Participation will lower electric use throughout the community and in return lower customers’ monthly electric costs and reduce utility energy costs over time.  The more people that participate, the bigger the impact.   Customers can help by taking simple steps such as: Cook outdoors or […]

NEWS RELEASE: ELECTRIC AND WATER RATE INCREASES

For Immediate Release 01/23/24   ELECTRIC AND WATER RATE INCREASES     The Municipal Services Commission (MSC) completed a Cost-of-Service Study and rate designs with Utility Financial Solutions (UFS) a national firm specializing in rate designs and cost projections for municipally owned utilities. The cost to serve our customers continues to increase due to increasing regulations and energy policies set at the state and federal level. The study showed a need for an additional 7.2% revenue for the electric utility and 8.0% increase in water utility revenues in order to maintain the system and levels of service the Commission’s customers […]

NOTICE: ANNUAL FIRE HYDRANT FLUSHING TO START ON MONDAY, JUNE 03,2024

N O T I C E   Municipal Services Commission 2024 Annual Hydrant Flushing Program     The Municipal Services Commission Water Department will begin our annual Fire Hydrant Flushing Program on Monday, June 3rd.  Flushing will begin at 7:30am and end at 3:00pm Monday through Friday taking approximately 10 business days to complete.  Our Hydrant Flushing Program is important to our water system and is an integral part of our goal to deliver the safest and highest quality water possible.  Additionally, it ensures fire protection is available by testing the operation of our hydrants.   The Municipal Services Commission […]

IMPORTANT UPDATE NOTICE FOR WATER CUSTOMERS ON HEWLETT, JANVIER, AND MEGGINSON AVENUES

IMPORTANT  UPDATE  NOTICE  TO  OUR WATER  CUSTOMERS   Hewlett, Janvier, and Megginson Avenues   Water Main Replacement Project Update #1   Project Description – Municipal Services Commission has awarded the water main replacement project to R.E. Pierson Construction Company who mobilized to the site on October 16th to begin the water main replacement project.  The project includes replacement of approximately 1,800 linear feet of main within Janvier, Hewlett, and Megginson Avenues, installation of 3 new fire hydrants, and 32 water services being replaced from the main to the curb stop valves.   Work Schedule – The Contractors work schedule has […]

Special Notice due to Coronavirus (COVID -19) HELP YOUR NEIGHBOR AFFECTED BY COVID-19

Your neighbors need your help. Although everyone has been impacted by the COVID-19 pandemic, some are now in crisis. City of New Castle residents who have lost their job or source of income are struggling to pay their bills and don’t know how they will meet their expenses over the next few weeks. As good friends and neighbors, we can help support our community to get through these difficult and uncertain times. In 2009, the Municipal Services Commission’s (MSC) created a New Castle Cares Fund at the Salvation Army in order to provide financial assistance to individuals who may have […]

Efficiency Smart Presentation

https://www.efficiencysmart.org/new-castle-delaware Home Energy Efficiency: Simple Ways You Can Save Energy and Money   Description: A chance to dispel myths and to learn simple ways to lower your home energy usage. We will highlight tips that can create surprising savings. We will also explain how to use the New Castle’s Efficiency Smart program to purchase discounted LEDs, or receive rebates for energy efficient purchases. Speakers: Emily Greene, DEMEC Tom Coyle,  Efficiency Smart Date and Time: Wednesday, October 9 at 7:00. Location:  New Castle Library: 424 Delaware Street, New Castle, DE 19720