MUNICIPAL SERVICES COMMISSION UTILIZES TYLER NOTIFY
Date Posted: Wednesday, March 20th, 2019Tyler Notify™ is a system connected to the Municipal Services Commission’s (MSC) Customer Service data base. It is designed to allow local governments/utilities to send messages and interact with citizens via their telephone. The MSC can create and send customized messages related to utility service, emergency incidents or community events. Over the past couple of months, MSC staff has been working to set the system up and test the functionality. We have had success sending test messages and received some questions from citizens on the system. When you receive a call from 302-323-2330, you may be required to confirm […]
Phone Issue
Date Posted: Friday, March 8th, 2019The Municipal Services Commission is currently experiencing phone issues. Please call 302-323-2331 to speak to a customer service representative.
MUNICIPAL SERVICES COMMISSION CONTINUES WORKING WITH FEDERAL AND STATE AGENCIES REGARDING PFAS CONTAMINANTS
Date Posted: Tuesday, February 26th, 2019NEWS RELEASE: In August 2014, the Municipal Services Commission (MSC) of the City of New Castle voluntarily placed their wells out of service due to the detection of the unregulated compounds Perflurorooctane Sulfonate (PFOS) and Perfluorooctanoic Acid (PFOA) in the City water supply. PFOS and PFOA are part of a group of chemicals known as per-and polyfluoroalkyl substances (PFAS). The MSC purchased water from Artesian Water Company until a temporary water treatment system could be put in place to remove the contaminates from the City’s water. After installing a 700 GPM Granular Activated Carbon System in November 2014, the […]
Power Savers Alert:
Date Posted: Wednesday, January 30th, 2019UPDATE: Due to rising energy load, we are asking customers to voluntarily extend their energy reduction efforts by one more hour (until 10AM). Every little bit helps save energy and money. Due to extreme cold temperatures and high energy demand, we are asking municipal customers to VOLUNTARILY reduce electric use Thursday, January 31st. Power Saver Hours are from 6am to 9am, with peak usage expected at 8am. Customers are encouraged to lower their electric use during these high demand hours. This will lower electric use throughout your community and in return save you money. The more people that participate, the […]
Don’t Let this Winter Leave Your Bank Account in the Cold
Date Posted: Thursday, January 17th, 2019Wondering why even though you turned up the heat it still feels cold in the house? Is your warm fireplace sending warm air out of your chimney? The MSC of the City of New Castle and Delaware Municipal Electric Corporation (DEMEC) would like to share a few simple tips and fixes to help you stay warm this winter and save money by saving energy. Places like doorways and windows are some of the biggest offenders when it comes to letting cold air into your home. If you can see light coming through the space around your door, cold air is […]
Fire Hydrant Flushing
Date Posted: Tuesday, November 20th, 2018Municipal Services Commission 2018 Fall Hydrant Flushing Program The Municipal Services Commission Water Department will begin our Fall Fire Hydrant Flushing Program on Monday, November 26th. Flushing will begin at 7:30am and end at 3:00pm Monday through Friday taking approximately 10 business days to complete. Your understanding and cooperation during this process is appreciated. If you have questions please contact Municipal Services Commission Water Department at 302-323-2333 between 7:00am and 3:30pm Monday through Friday.
Power Savers Alert
Date Posted: Tuesday, August 7th, 2018Due to warm temperatures and high energy demand, we are asking MSC customers to VOLUNTARILY reduce electric use today, Tuesday, August 7, 2018. Power Saver Hours are from 3pm to 6pm, with peak usage expected at 5pm. Customers are encouraged to lower their electric use during these high demand hours. This will lower electric use throughout your community and in return save you money. The more people that participate, the greater the effect. Customers can help by taking simple steps such as: * Avoid using the washer, dryer, dishwasher, or stove until after 6pm * Turn off TV’s, game consoles, […]
EMERGENCY CALLS
Date Posted: Thursday, July 12th, 2018Emergency Calls Please call 302-323-2330 if you have an electric or water emergency. If the emergency is between the hours of 4:00pm to 7:30am, you will be prompted to leave a message. The message will go to the on-call operations personnel who will dispatch crews to address the issue. There will be an attempt to return your call and advise you of the status. If the emergency affects numerous customers the call back may be delayed in addition you may get a busy signal until the phone lines open up and make it possible for another voice message to be […]
MSC of the City of New Castle and DEMEC Introduce Energy Efficiency Program for MSC Electric Customers
Date Posted: Wednesday, May 2nd, 2018The Municipal Services Commission (MSC) of the City of New Castle, in partnership with the Delaware Municipal Electric Corporation (DEMEC), is excited to introduce an energy efficiency program to provide incentives and rebates for customers looking to lower their electric bills. In coordination with Efficiency Smart, the DEMEC Energy Efficiency Program features options to help residential and business customers find solutions that work best for them. MSC electric customers can go to www.efficiencysmart.org/new-castle-delaware today to find product rebates, free meter loans, discounted products, and technical assistance. If a customer has recently upgraded to an energy efficient appliance such as a […]
Earth Day Raffle!
Date Posted: Monday, April 2nd, 2018The MSC of the City of New Castle, in partnership with the Delaware Municipal Electric Corporation (DEMEC), is excited to announce our annual Earth Day Raffle! This year’s winner will receive a gift certificate to Ronny’s Garden World to choose a tree or shrub of their choice valued up to $89.98 plus delivery. One winner will be chosen after Earth Day, April 22nd. For more details and to enter go to: https://tinyurl.com/earthdayraffle