Power Savers Alert

Date Posted: Tuesday, August 7th, 2018

Due to warm temperatures and high energy demand, we are asking MSC customers to VOLUNTARILY reduce electric use today, Tuesday, August 7, 2018. Power Saver Hours are from 3pm to 6pm, with peak usage expected at 5pm. Customers are encouraged to lower their electric use during these high demand hours. This will lower electric use throughout your community and in return save you money. The more people that participate, the greater the effect. Customers can help by taking simple steps such as: *   Avoid using the washer, dryer, dishwasher, or stove until after 6pm *   Turn off TV’s, game consoles, […]


Date Posted: Thursday, July 12th, 2018

Emergency Calls Please call 302-323-2330 if you have an electric or water emergency. If the emergency is between the hours of 4:00pm to 7:30am, you will be prompted to leave a message.  The message will go to the on-call operations personnel who will dispatch crews to address the issue.  There will be an attempt to return your call and advise you of the status.  If the emergency affects numerous customers the call back may be delayed in addition you may get a busy signal until the phone lines open up and make it possible for another voice message to be […]

MSC of the City of New Castle and DEMEC Introduce Energy Efficiency Program for MSC Electric Customers

Date Posted: Wednesday, May 2nd, 2018

The Municipal Services Commission (MSC) of the City of New Castle, in partnership with the Delaware Municipal Electric Corporation (DEMEC), is excited to introduce an energy efficiency program to provide incentives and rebates for customers looking to lower their electric bills. In coordination with Efficiency Smart, the DEMEC Energy Efficiency Program features options to help residential and business customers find solutions that work best for them. MSC electric customers can go to www.efficiencysmart.org/new-castle-delaware today to find product rebates, free meter loans, discounted products, and technical assistance. If a customer has recently upgraded to an energy efficient appliance such as a […]

Earth Day Raffle!

Date Posted: Monday, April 2nd, 2018

The MSC of the City of New Castle, in partnership with the Delaware Municipal Electric Corporation (DEMEC), is excited to announce our annual Earth Day Raffle! This year’s winner will receive a gift certificate to Ronny’s Garden World to choose a tree or shrub of their choice valued up to $89.98 plus delivery. One winner will be chosen after Earth Day, April 22nd. For more details and to enter go to: https://tinyurl.com/earthdayraffle  

Winner of Storm Preparation Radio Raffle – Laverna Avery

Date Posted: Friday, September 9th, 2016

Municipal Services Commission public relations announcement on the winner of the Storm Preparation Ambient Radio Raffle.  Please click on the link below to view full story: MSC Storm Preparation Radio Winner – Laverna Avery  

About the City of New Castle Municipal Services Commission

Date Posted: Thursday, July 23rd, 2015

The Municipal Services Commission is a publicly owned utility for the benefit of the residents of New Castle and as such is operated for their benefit. Its mission is to provide superior water and electric service and reliability to its customers at competitive rates. The commission invests in public safety with the installation and maintenance of public street lighting and fire protection. The commission helps support the community and local government by providing financial support and the donation of materials, equipment and labor. It is also proud to support many community organizations.