A LETTER TO OUR CUSTOMERS FROM COMMISSIONER DAVID ATHERTON

Date Posted: Wednesday, February 7th, 2024

Dear MSC Customer,    We know that our citizens need a voice in spending their hard-earned money. Our forefathers understood that local control of the utilities is far better than paying an investor-owned utility whose first concern is turning a profit. Local control ensures our common goal of reliability, quality customer service, and low cost.    With the 16.8% inflation over the last 3 years, utilities will need to make rate adjustments.   Even after our modest rate increase (average $5.71 a month), MSC currently has the second lowest residential rates in the state.    On the other hand, our neighboring […]




About the City of New Castle Municipal Services Commission

Date Posted: Thursday, July 23rd, 2015

The Municipal Services Commission is a publicly owned utility for the benefit of the residents of New Castle and as such is operated for their benefit. Its mission is to provide superior water and electric service and reliability to its customers at competitive rates. The commission invests in public safety with the installation and maintenance of public street lighting and fire protection. The commission helps support the community and local government by providing financial support and the donation of materials, equipment and labor. It is also proud to support many community organizations.




MSC OFFICES WILL BE CLOSED FRIDAY, MARCH 29, 2024. WE WILL REOPEN FOR REGULAR BUSINESS HOURS MONDAY, APRIL 01,2024

Date Posted: Wednesday, March 27th, 2024


POWER OUTAGE ON JACQUETTE – We are aware of a power outage on Jacquette, our crews are on site.  Estimated return of service 3-4pm

Date Posted: Monday, March 18th, 2024


FOR SALE: MUELLER 100 1/2″-2″ & MUELER CC 2″- 6″ TAPPING MACHINES

Date Posted: Wednesday, January 31st, 2024

MSC is accepting separate sealed bids for each tapping Machine   Sealed bids must be received by 1:00 pm on February 9, 2024 at the Commission’s Administrative Offices at 216 Chestnut Street, New Castle DE 19720.                  




WATER and ELECTRIC RATES TO BE INCREASED

Date Posted: Monday, January 22nd, 2024

WATER and ELECTRIC RATES TO BE INCREASED – Municipal Services Commission’s (MSC) rate design consultant, Utility Financial Solutions (UFS), recommended a 10% overall water revenue increase and a 0.8% overall electric revenue increase after reviewing the financial projection. These rate increase will be effective with the February 1, 2024 bills and results in an average residential customer experiencing an increase in their monthly bill of approximately $5.71.  The MSC is sensitive to customers experiencing additional financial burden, please reach out to the customer service department at 302-323-2330 to find out about agencies that provide assistance.




Fiscal Year 2025 Requested Budget

Date Posted: Monday, January 8th, 2024

The requested budget that will presented at the January 18, 2024 meeting of the Municipal Services Commission can be viewed by clicking the link below.  Summary Budget Request




NEWS RELEASE MSC INCREASES THE POWER PURCHASE ADJUSTMENT (PPA)

Date Posted: Thursday, December 14th, 2023

MSC increases the Power Purchase Adjustment (PPA) The Municipal Services Commission (MSC) is increasing the Power Purchase Adjustment (PPA) on their electric rates. The PPA is a mechanism that Electric Utilities use when there is an unexpected increase in power supply costs but needs time to appropriately design an electric rate. The current PPA is $0.0082 per kwh and will increase by $0.00704 per kwh. Increasing the PPA will impact the average residential electric customer approximately $5.20 per month. Over the last year and a half Delaware rate payers have been required to pay for The Indian River Power Plant […]




IMPORTANT UPDATE NOTICE TO OUR WATER CUSTOMERS Hewlett, Janvier, and Megginson Avenues Water Main Replacement Project Update #3

Date Posted: Friday, December 8th, 2023

C U S T O M E R    N O T I C E     Project Update – The new water main tie-in work on Wilmington Road has been completed.  All new water main work is now in service.  The Contractor will begin Milling and Paving on Hewlett, Janvier, and Megginson Avenues on Monday, December 11th and plans to be completed by Friday, December 15th.  During this time there will be No Parking on the roadway from 6:00am till 6:00pm while the contractor completes this road work.  Please plan accordingly while this work gets completed. Final topsoil, seeding, and […]




NEWS RELEASE WATER METER REPLACEMENT

Date Posted: Monday, November 13th, 2023

NEWS RELEASE   WATER METER REPLACEMENT   The Municipal Services Commission (MSC) is coming to the end of its electric and water meter replacement project. The batteries in the existing water meter communication modules have been failing. The meters still read accurately but it requires a manual read. Many customers have been providing the manual read each month but on other meters, staff has to visit the meter each month to get billing reads or estimate the read. This is a very time-consuming process for staff and an inconvenience to our customers. The new system will allow customers and staff […]




URGENT NOTICE – ELECTRIC SERVICES WERE DISCONNECTED TO CUSTOMERS WHO HAVE NOT SCHEDULED WATER METER REPLACEMENT

Date Posted: Wednesday, November 8th, 2023

On Wednesday, November 8, 2023 MSC began disconnecting services to customers who have not scheduled to have their water meters replaced. Pursuant to the tariff of the MSC, customers are required to provide access to their water meters to the MSC and its agents. Three postcards were mailed by MSC’s contractor, additionally, MSC sent a letter via USPS and several automated phone notifications. Affected customers must call 1-866-965-0658 to schedule an appointment between the hours of 8:30 am and 7:30 pm Monday-Thursday, 8:00 am and 6:30 pm on Fridays or Saturday from 9:00 am to 2:00 pm. Once an appointment […]