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About the City of New Castle Municipal Services Commission

Date Posted: Thursday, July 23rd, 2015

The Municipal Services Commission is a publicly owned utility for the benefit of the residents of New Castle and as such is operated for their benefit. Its mission is to provide superior water and electric service and reliability to its customers at competitive rates. The commission invests in public safety with the installation and maintenance of public street lighting and fire protection. The commission helps support the community and local government by providing financial support and the donation of materials, equipment and labor. It is also proud to support many community organizations.




ELECTRONIC INVOICE

Date Posted: Tuesday, November 23rd, 2021

The MSC is aware our electronic invoices are being blocked by email providers for gmail, hotmail, aol, and yahoo.  Customers still have the ability to view invoices on the portal.  Thank you for your patience while we resolve this issue.




ALERT EXPERIENCING TECHNICAL DIFFICULTIES WITH OUR PHONE SYSTEM

Date Posted: Thursday, September 2nd, 2021

We are currently experiencing tehcnical difficuties with our phone system.  




POWER SAVERS ALERT

Date Posted: Monday, June 28th, 2021

Power Savers Alert!! Due to expected high temperatures and high energy demand, we are asking municipal electric customers to VOLUNTARILY reduce electric use today, Friday, August 27th. Power Saver Hours are from 3pm to 6pm. Customers are encouraged to lower their electric use during these hours to save money both now and later. Participation will lower electric use throughout the community and in return lower customers’ monthly electric costs and reduce utility energy costs over time. The more people that participate, the bigger the impact. Customers can help by taking simple steps such as: Use a fan to help you […]




N O T I C E Municipal Services Commission 2021 Annual Hydrant Flushing Program

Date Posted: Friday, June 18th, 2021

N O T I C E Municipal Services Commission 2021 Annual Hydrant Flushing Program   The Municipal Services Commission Water Department will begin our annual Fire Hydrant Flushing Program on Monday, June 28th.  Flushing will begin at 7:30am and end at 3:00pm Monday through Friday taking approximately 10 business days to complete.  Our Hydrant Flushing Program is important to our water system and is an integral part of our goal to deliver the safest and highest quality water possible.  Additionally, it ensures fire protection is available by testing the operation of our hydrants. The Municipal Services Commission schedules our flushing […]




Efficiency Smart Tip Jar Campaign for Restaurants

Date Posted: Monday, June 7th, 2021

Help your favorite local and independently owned restaurant in New Castle win up to $1000 in energy efficiency improvements from Efficiency Smart! Comment on Efficiency Smart’s Facebook post with the name and town of your favorite local restaurant to nominate it. You will also be automatically entered for a chance to win a $50 gift card to the restaurant you nominated. TipJarContest_Flyer_New-Castle




NEWS RELEASE – WATER RATES TO BE INCREASED

Date Posted: Monday, April 12th, 2021

NEWS RELEASE   Contact:         Pamela A. Patone Phone:           302-323-2330 E-mail:            patonep@newcastlemsc.delaware.gov For Immediate Release 4/9/21       WATER RATES TO BE INCREASED   Municipal Services Commission’s (MSC) rate design consultant, Utility Financial Solutions (UFS), recommended a 5% overall water revenue increase after reviewing the cost of service study.  There will be no changes in the MSC electric rates.  The water rate increase will be effective with the April 2021 bills and results in an average residential customer experiencing an increase in their monthly bill of approximately $2.60.  MSC is sensitive to customers experiencing additional financial burden during this […]




Job Posting – Comptroller-Public Utility

Date Posted: Thursday, April 8th, 2021

Comptroller The Municipal Services Commission (MSC) is the Electric and Water Utility serving the City of New Castle, Delaware.  The MSC is searching for a Comptroller with non-profit/government accounting experience. The successful candidate will have experience in financial statement preparation and analysis, payroll/human resource functions, budget preparation and leadership skills.  Knowledge of government administration, utility management and regulatory requirements is a plus.  The Comptroller will have a Bachelor’s degree in accounting (or related field) with 5+ years of experience.  CPA preferred but not required. Competitive wages and attractive benefit package.  Interested candidates should e-mail resumes to stubbsmj@newcastlemsc.delaware.gov by May 23, […]




MSC ADMINISTRATIVE OFFICE CLOSED 12pm – 2pm August 05, 2021

Date Posted: Friday, February 19th, 2021

The Municipal Services Commission Adminsitrative Office will be closed 12pm – 2pm, August 05,2021.




MSC ADMINISTRATIVE OFFICE CLOSED FEBRUARY 18,2021

Date Posted: Monday, February 1st, 2021

Due to the inclement weather The Municipal Services Administrative offices will be closed today, February 18, 2021




W A T E R S E R V I C E I N T E R R U P T I O N N O T I C E

Date Posted: Thursday, January 7th, 2021

IMPORTANT NOTICE TO OUR WATER CUSTOMERS There will be an interruption of water service on Friday, January 8th in the area of 9th Street, 10th Street, and Clayton Street. The interruption will be for repairing a water main leak at the intersection of 9th and Clayton Street.  The outage is expected to last from 8:00am until 3:00pm, but could last longer due to unforeseen complications.  The interruption may cause some discoloration of the water and allow air to enter the system.  Should you experience these conditions, please run your water until it is clear and the air has escaped from […]