Fire Hydrant Flushing

Date Posted: Tuesday, November 20th, 2018

Municipal Services Commission 2018 Fall Hydrant Flushing Program  The Municipal Services Commission Water Department will begin our Fall Fire Hydrant Flushing Program on Monday, November 26th.  Flushing will begin at 7:30am and end at 3:00pm Monday through Friday taking approximately 10 business days to complete. Your understanding and cooperation during this process is appreciated.  If you have questions please contact Municipal Services Commission Water Department at 302-323-2333 between 7:00am and 3:30pm Monday through Friday.




About the City of New Castle Municipal Services Commission

Date Posted: Thursday, July 23rd, 2015

The Municipal Services Commission is a publicly owned utility for the benefit of the residents of New Castle and as such is operated for their benefit. Its mission is to provide superior water and electric service and reliability to its customers at competitive rates. The commission invests in public safety with the installation and maintenance of public street lighting and fire protection. The commission helps support the community and local government by providing financial support and the donation of materials, equipment and labor. It is also proud to support many community organizations.




Coming Soon……MSC Customer Satisfaction Survey

Date Posted: Tuesday, October 2nd, 2018


Electric Outage

Date Posted: Thursday, August 16th, 2018

Municipal Services Commission is aware of an electric outage. Crews are working on restoring service. We appreciate your understanding and will attempt to update this notice as we gather more information.  




Accountant Position

Date Posted: Thursday, August 16th, 2018

Municipal Services Commission has posted a job opening for an accountant. The Municipal Services Commission (MSC) is the public utility for the City of New Castle.  The MSC is looking for an Accountant with strong computer skills in an integrated system and the ability to multi-task in a fast-paced environment.  Five or more years of progressively more responsibility in accounting required.  A Bachelor’s Degree in Accounting or equivalent is preferred. This is a full-time position with benefits.  E-mail resume and application to Mary Jane Stubbs, Human Resource Manager stubbsmj@newcastlecity.com  by September 3, 2018    Click on the link below for […]




Power Savers Alert

Date Posted: Tuesday, August 7th, 2018

Due to warm temperatures and high energy demand, we are asking MSC customers to VOLUNTARILY reduce electric use today, Tuesday, August 7, 2018. Power Saver Hours are from 3pm to 6pm, with peak usage expected at 5pm. Customers are encouraged to lower their electric use during these high demand hours. This will lower electric use throughout your community and in return save you money. The more people that participate, the greater the effect. Customers can help by taking simple steps such as: *   Avoid using the washer, dryer, dishwasher, or stove until after 6pm *   Turn off TV’s, game consoles, […]




EMERGENCY CALLS

Date Posted: Thursday, July 12th, 2018

Emergency Calls Please call 302-323-2330 if you have an electric or water emergency. If the emergency is between the hours of 4:00pm to 7:30am, you will be prompted to leave a message.  The message will go to the on-call operations personnel who will dispatch crews to address the issue.  There will be an attempt to return your call and advise you of the status.  If the emergency affects numerous customers the call back may be delayed in addition you may get a busy signal until the phone lines open up and make it possible for another voice message to be […]




MSC of the City of New Castle and DEMEC Introduce Energy Efficiency Program for MSC Electric Customers

Date Posted: Wednesday, May 2nd, 2018

The Municipal Services Commission (MSC) of the City of New Castle, in partnership with the Delaware Municipal Electric Corporation (DEMEC), is excited to introduce an energy efficiency program to provide incentives and rebates for customers looking to lower their electric bills. In coordination with Efficiency Smart, the DEMEC Energy Efficiency Program features options to help residential and business customers find solutions that work best for them. MSC electric customers can go to www.efficiencysmart.org/new-castle-delaware today to find product rebates, free meter loans, discounted products, and technical assistance. If a customer has recently upgraded to an energy efficient appliance such as a […]




Earth Day Raffle!

Date Posted: Monday, April 2nd, 2018

The MSC of the City of New Castle, in partnership with the Delaware Municipal Electric Corporation (DEMEC), is excited to announce our annual Earth Day Raffle! This year’s winner will receive a gift certificate to Ronny’s Garden World to choose a tree or shrub of their choice valued up to $89.98 plus delivery. One winner will be chosen after Earth Day, April 22nd. For more details and to enter go to: https://tinyurl.com/earthdayraffle  




MSC Special Meeting

Date Posted: Monday, February 27th, 2017

NOTICE OF SPECIAL MEETING OF THE MUNICIPAL SERVICES COMMISSION A special meeting of the Municipal Services Commission, to discuss proposed Tariff changes related to billing errors will be held Monday, February 27, 2017 at 4:00 P. M. at the Commission’s office at 216 Chestnut Street, City of New Castle.  




Winner of Storm Preparation Radio Raffle – Laverna Avery

Date Posted: Friday, September 9th, 2016

Municipal Services Commission public relations announcement on the winner of the Storm Preparation Ambient Radio Raffle.  Please click on the link below to view full story: MSC Storm Preparation Radio Winner – Laverna Avery