Update on MSC Water Main Project

Date Posted: Tuesday, May 14th, 2019

Update on MSC Water Main Project The April 24, 2019, Municipal Services Commission (MSC) Community meeting was fairly well attended and citizens had great questions.  Since the meeting the Water Department has had success gaining access to customers’ homes to insure the temporary water service would function.  The project is expected to begin on June 10, 2019.  The 6th Street intersection portion of the project will require road closures and DelDOT has indicated the work should be done over a weekend.  The tentative schedule is for the weekend of June 22nd and 23rd pending DelDOT’s approval. The MSC appreciates everyone’s […]

About the City of New Castle Municipal Services Commission

Date Posted: Thursday, July 23rd, 2015

The Municipal Services Commission is a publicly owned utility for the benefit of the residents of New Castle and as such is operated for their benefit. Its mission is to provide superior water and electric service and reliability to its customers at competitive rates. The commission invests in public safety with the installation and maintenance of public street lighting and fire protection. The commission helps support the community and local government by providing financial support and the donation of materials, equipment and labor. It is also proud to support many community organizations.

MSC Water Main Project Meeting Wednesday, April 24, 2019

Date Posted: Monday, April 22nd, 2019

MSC Water Main Project Meeting Wednesday, April 24, 2019   A reminder the Municipal Services Commission (MSC) will be having a Community Meeting on Wednesday April 24, 2019 from 5:00-6:00pm to present details regarding the cleaning and relining of the water main on Delaware St. that runs from 4th St. to 6th St. and the water main on East 4th St. that runs from Delaware St. to Harmony St.  The meeting will be at the Court House.    Questions regarding the meeting should be directed to Customer Service at Municipal Services Commission (302) 322-2330.


Date Posted: Wednesday, March 20th, 2019

Tyler Notify™ is a system connected to the Municipal Services Commission’s (MSC) Customer Service data base.  It is designed to allow local governments/utilities to send messages and interact with citizens via their telephone. The MSC can create and send customized messages related to utility service, emergency incidents or community events.   Over the past couple of months, MSC staff has been working to set the system up and test the functionality.  We have had success sending test messages and received some questions from citizens on the system.  When you receive a call from 302-323-2330, you may be required to confirm […]

Phone Issue

Date Posted: Friday, March 8th, 2019

The Municipal Services Commission is currently experiencing phone issues.  Please call 302-323-2331 to speak to a customer service representative.  


Date Posted: Tuesday, February 26th, 2019

  NEWS RELEASE: In August 2014, the Municipal Services Commission (MSC) of the City of New Castle voluntarily placed their wells out of service due to the detection of the unregulated compounds Perflurorooctane Sulfonate (PFOS) and Perfluorooctanoic Acid (PFOA) in the City water supply. PFOS and PFOA are part of a group of chemicals known as per-and polyfluoroalkyl substances (PFAS). The MSC purchased water from Artesian Water Company until a temporary water treatment system could be put in place to remove the contaminates from the City’s water. After installing a 700 GPM Granular Activated Carbon System in November 2014, the […]

Power Savers Alert:

Date Posted: Wednesday, January 30th, 2019

UPDATE: Due to rising energy load, we are asking customers to voluntarily extend their energy reduction efforts by one more hour (until 10AM). Every little bit helps save energy and money. Due to extreme cold temperatures and high energy demand, we are asking municipal customers to VOLUNTARILY reduce electric use Thursday, January 31st. Power Saver Hours are from 6am to 9am, with peak usage expected at 8am. Customers are encouraged to lower their electric use during these high demand hours. This will lower electric use throughout your community and in return save you money. The more people that participate, the […]

Don’t Let this Winter Leave Your Bank Account in the Cold

Date Posted: Thursday, January 17th, 2019

Wondering why even though you turned up the heat it still feels cold in the house? Is your warm fireplace sending warm air out of your chimney? The MSC of the City of New Castle and Delaware Municipal Electric Corporation (DEMEC) would like to share a few simple tips and fixes to help you stay warm this winter and save money by saving energy. Places like doorways and windows are some of the biggest offenders when it comes to letting cold air into your home. If you can see light coming through the space around your door, cold air is […]

Fire Hydrant Flushing

Date Posted: Tuesday, November 20th, 2018

Municipal Services Commission 2018 Fall Hydrant Flushing Program  The Municipal Services Commission Water Department will begin our Fall Fire Hydrant Flushing Program on Monday, November 26th.  Flushing will begin at 7:30am and end at 3:00pm Monday through Friday taking approximately 10 business days to complete. Your understanding and cooperation during this process is appreciated.  If you have questions please contact Municipal Services Commission Water Department at 302-323-2333 between 7:00am and 3:30pm Monday through Friday.

Coming Soon……MSC Customer Satisfaction Survey

Date Posted: Tuesday, October 2nd, 2018

Electric Outage

Date Posted: Thursday, August 16th, 2018

Municipal Services Commission is aware of an electric outage. Crews are working on restoring service. We appreciate your understanding and will attempt to update this notice as we gather more information.