Coronavirus (COVID-19) Information More Info

Special Notice due to Coronavirus (COVID -19) HELP YOUR NEIGHBOR AFFECTED BY COVID-19

Date Posted: Wednesday, March 18th, 2020

Your neighbors need your help. Although everyone has been impacted by the COVID-19 pandemic, some are now in crisis. City of New Castle residents who have lost their job or source of income are struggling to pay their bills and don’t know how they will meet their expenses over the next few weeks. As good friends and neighbors, we can help support our community to get through these difficult and uncertain times. In 2009, the Municipal Services Commission’s (MSC) created a New Castle Cares Fund at the Salvation Army in order to provide financial assistance to individuals who may have […]

About the City of New Castle Municipal Services Commission

Date Posted: Thursday, July 23rd, 2015

The Municipal Services Commission is a publicly owned utility for the benefit of the residents of New Castle and as such is operated for their benefit. Its mission is to provide superior water and electric service and reliability to its customers at competitive rates. The commission invests in public safety with the installation and maintenance of public street lighting and fire protection. The commission helps support the community and local government by providing financial support and the donation of materials, equipment and labor. It is also proud to support many community organizations.


Date Posted: Friday, March 13th, 2020


Notice of Special Meeting Change from 01-07-2020 to 01-16-2020

Date Posted: Tuesday, January 7th, 2020

NOTICE OF SPECIAL MEETING OF THE MUNICIPAL SERVICES COMMISSION RESCHEDULED FROM 1-7-2020 TO 1-16-2020 A special meeting of the Municipal Services Commission will be held Thursday, January 16, 2020 at 4:00 P.M. at the Commission’s office at 216 Chestnut Street, City of New Castle. The meeting will be to discuss converting aerial electric to underground on Delaware Street from Fourth Street to the Wharf and coordinating other utilities (Verizon/Comcast) conversion.     

Efficiency Smart Presentation

Date Posted: Wednesday, September 18th, 2019 Home Energy Efficiency: Simple Ways You Can Save Energy and Money   Description: A chance to dispel myths and to learn simple ways to lower your home energy usage. We will highlight tips that can create surprising savings. We will also explain how to use the New Castle’s Efficiency Smart program to purchase discounted LEDs, or receive rebates for energy efficient purchases. Speakers: Emily Greene, DEMEC Tom Coyle,  Efficiency Smart Date and Time: Wednesday, October 9 at 7:00. Location:  New Castle Library: 424 Delaware Street, New Castle, DE 19720


Date Posted: Monday, August 5th, 2019

Efficiency Smart provides energy efficiency services to the New Castle Community.  Efficiency Smart is your one-stop resource to begin saving energy and money in your home or business.  Click here for additional information

Power Savers Alert:

Date Posted: Tuesday, July 2nd, 2019

    Power Savers Alert: Due to expected high temperatures and high energy demand, we are asking municipal electric customers to VOLUNTARILY reduce electric use today, Wednesday, September 11th. Power Saver Hours are from 4:00pm to 7:00pm. Customers are encouraged to lower their electric use during these hours to save money both now and later. Participation will lower electric use throughout the community and in return lower customers’ monthly electric costs and reduce utility energy costs over time. The more people that participate, the bigger the impact.   Customers can help by taking simple steps such as:  *   Avoid […]


Date Posted: Monday, June 17th, 2019

As part of Municipal Services Commission (MSC) Water Main Project portions of Delaware Street will be closed this weekend. The intersection of 6th and Delaware Street will be closed beginning Friday 6-21-19 evening approximately 6:00pm and is expected to be opened by Monday 6-24-19 morning approximately 5:00am Detours will be in effect throughout the weekend.  Please pay attention to detour signs.    There may be an increase in traffic due to the detours, the MSC appreciates your patience while improvements are made to the City’s water system.  Please feel free to contact the customer service department with any questions at (302) […]

MSC’s Water Main Cleaning and Lining Project

Date Posted: Monday, June 10th, 2019

We understand there has been some confusion regarding the Sewer Main relining project being performed by New Castle County with their contractor AM-Liner East, Inc. and the Municipal Services Commission (MSC) of the City of New Castle’s Water Main Cleaning and Lining Project performed by MSC’s contractor J. Fletcher Creamer (JFC).  If you receive notifications regarding the projects please note the government agency and contractor to help avoid confusion. The MSC project began Monday, June 10, 2019 and will include Delaware Street from 4th to 6th Street and East 4th Street from Delaware to Harmony Street.  MSC’s contractor JFC is […]

Update on MSC Water Main Project

Date Posted: Tuesday, May 14th, 2019

Update on MSC Water Main Project The April 24, 2019, Municipal Services Commission (MSC) Community meeting was fairly well attended and citizens had great questions.  Since the meeting the Water Department has had success gaining access to customers’ homes to insure the temporary water service would function.  The project is expected to begin on June 10, 2019.  The 6th Street intersection portion of the project will require road closures and DelDOT has indicated the work should be done over a weekend.  The tentative schedule is for the weekend of June 22nd and 23rd pending DelDOT’s approval. The MSC appreciates everyone’s […]

MSC Water Main Project Meeting Wednesday, April 24, 2019

Date Posted: Monday, April 22nd, 2019

MSC Water Main Project Meeting Wednesday, April 24, 2019   A reminder the Municipal Services Commission (MSC) will be having a Community Meeting on Wednesday April 24, 2019 from 5:00-6:00pm to present details regarding the cleaning and relining of the water main on Delaware St. that runs from 4th St. to 6th St. and the water main on East 4th St. that runs from Delaware St. to Harmony St.  The meeting will be at the Court House.    Questions regarding the meeting should be directed to Customer Service at Municipal Services Commission (302) 322-2330.