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Efficiency Smart Photo Contest

Date Posted: Friday, August 5th, 2022

We are currently running the Picture of Efficiency photo contest. Anyone who submits a photo and caption of how Efficiency Smart has helped them save energy will be entered to win one of the following prizes: First place: $100 Visa gift card and an energy efficiency kit Second place: $75 Visa gift card and an energy efficiency kit Third place: $50 Visa gift card and an energy efficiency kit Fourth place: $25 Visa gift card and an energy efficiency kit Fifth place: energy efficiency kit Submissions for the contest will be open between August 1 and August 31. We will […]




About the City of New Castle Municipal Services Commission

Date Posted: Thursday, July 23rd, 2015

The Municipal Services Commission is a publicly owned utility for the benefit of the residents of New Castle and as such is operated for their benefit. Its mission is to provide superior water and electric service and reliability to its customers at competitive rates. The commission invests in public safety with the installation and maintenance of public street lighting and fire protection. The commission helps support the community and local government by providing financial support and the donation of materials, equipment and labor. It is also proud to support many community organizations.




POWER OUTAGE

Date Posted: Thursday, August 4th, 2022

Municipal Services Commission Electric Crews are aware of a power outage.  We are assessing the issue and working to restore to power as safely and quickly as possible.  Currently we do not have an estimated restoration time.  We appreciate your understanding and will update this notice as we  gather more information.




MSC OFFICE IS OPEN – INTERNET AND PHONE LINES ARE DOWN

Date Posted: Wednesday, July 27th, 2022

The MSC offices are open, we are currently experiencing down phones lines and internet service due to the work being preformed by comcast in our area. 




POWER SAVERS ALERT

Date Posted: Monday, July 25th, 2022

Power Savers Alert!! Due to high temperatures and increasing energy demand, we are asking municipal electric customers to VOLUNTARILY reduce electric use today, Tuesday, August 9th. Power Saver Hours are from 3pm to 7pm. Customers are encouraged to lower their electric use during these hours to save money both now and later. Participation will lower electric use throughout the community and in return lower customers’ monthly electric costs and reduce utility energy costs over time. The more people that participate, the bigger the impact. Customers can help by taking simple steps such as: Delay the use of major appliances during […]




MSC ADMINISTRATIVE OFFICE CLOSED 11:00 AM to 1:00PM FRIDAY, JULY 22, 2022

Date Posted: Monday, July 18th, 2022

The Municipal Services Commission Adminsitrative Office will be closed Friday, July 22, 2022 from 11:oo am until 1:00pm.  Thank you.




ADMINISTRATIVE OFFICE WILL BE CLOSED FRIDAY JULY 1 AND MONDAY JULY 4

Date Posted: Tuesday, June 28th, 2022

The administrative offices will be closed Friday, July 01, 2022 and Monday, July 4, 2022.  We will reopen on  Tuesday, July 5, 2022 at 7:30am.  Thank You.




N O T I C E Municipal Services Commission 2022 Annual Hydrant Flushing Program

Date Posted: Monday, June 13th, 2022

N O T I C E Municipal Services Commission 2022 Annual Hydrant Flushing Program   The Municipal Services Commission Water Department will begin our Annual Fire Hydrant Flushing Program on Monday, June 20th.  Flushing will begin at 7:30am and end at 3:00pm Monday through Friday taking approximately 10 business days to complete.   Your understanding and cooperation during this process is appreciated.  If you have questions please contact Municipal Services Commission Customer Service at 302-323-2330 between 7:30am and 4:00pm Monday through Friday.  Thank you.




Now Hiring Electric Lineman

Date Posted: Wednesday, May 4th, 2022

The Municipal Services Commission (MSC) is the electric utility for the City of New Castle, DE. The MSC is looking to hire a lineman. This person assists with the construction, maintenance and repair of the electric distribution system and substations. All levels of electrical experience will be considered for this position. Candidates must have a high school diploma or GED and have the ability to get their CDL within 6 months. This is a union position with full benefits and competitive wages. Email resume and/or application to Ken Natale, Comptroller knatale@newcastlemsc.delaware.gov by May 27, 2022. Please view our website for […]




ATTENTION CUSTOMERS: WATER METER READINGS

Date Posted: Thursday, March 17th, 2022

The radio transmitters on water meters installed inside homes have reached the end of their service life and are starting to fail. This means that MSC may not be able to obtain a meter reading remotely. MSC will contact customers affected by this issue and request either the customer provide the meter reading from a meter or schedule an appointment with an operator so they can obtain the readings. Door hangers will also be left on affected homes reminding customers to call their reading in or schedule an appointment. Due to supply chain issues MSC is not able to obtain […]




WATER and ELECTRIC RATES TO BE INCREASED EFFECTIVE 04/01/2022

Date Posted: Monday, March 14th, 2022

Municipal Services Commission’s (MSC) rate design consultant, Utility Financial Solutions (UFS), recommended a 5% overall water revenue increase and a 1% overall electric revenue increase after reviewing the cost-of-service study. These rate increase will be effective with the April 2022 bills and results in an average residential customer experiencing an increase in their monthly bill of approximately $4.05.  MSC is sensitive to customers experiencing additional financial burden, please reach out to the customer service department at 302-323-2330 to find out about agencies that provide assistance.