POWER SAVERS ALERT

Power Savers Alert!! Due to high temperatures and increasing energy demand, we are asking municipal electric customers to VOLUNTARILY reduce electric use today, Wednesday, August 28th. Power Saver Hours are from 3pm to 7pm. Customers are encouraged to lower their electric use during these hours to save money both now and later. Participation will lower electric use throughout the community and in return lower customers’ monthly electric costs and reduce utility energy costs over time. The more people that participate, the bigger the impact. Customers can help by taking simple steps such as: Turn off unused electric devices and unplug […]

IMPORTANT UPDATE NOTICE FOR WATER CUSTOMERS ON HEWLETT, JANVIER, AND MEGGINSON AVENUES

IMPORTANT  UPDATE  NOTICE  TO  OUR WATER  CUSTOMERS   Hewlett, Janvier, and Megginson Avenues   Water Main Replacement Project Update #1   Project Description – Municipal Services Commission has awarded the water main replacement project to R.E. Pierson Construction Company who mobilized to the site on October 16th to begin the water main replacement project.  The project includes replacement of approximately 1,800 linear feet of main within Janvier, Hewlett, and Megginson Avenues, installation of 3 new fire hydrants, and 32 water services being replaced from the main to the curb stop valves.   Work Schedule – The Contractors work schedule has […]

ELECTRONIC INVOICE

The MSC is aware our electronic invoices are being blocked by email providers for gmail, hotmail, aol, and yahoo.  Customers still have the ability to view invoices on the portal.  Thank you for your patience while we resolve this issue.

W A T E R S E R V I C E I N T E R R U P T I O N N O T I C E

IMPORTANT NOTICE TO OUR WATER CUSTOMERS There will be an interruption of water service on Friday, January 8th in the area of 9th Street, 10th Street, and Clayton Street. The interruption will be for repairing a water main leak at the intersection of 9th and Clayton Street.  The outage is expected to last from 8:00am until 3:00pm, but could last longer due to unforeseen complications.  The interruption may cause some discoloration of the water and allow air to enter the system.  Should you experience these conditions, please run your water until it is clear and the air has escaped from […]

Special Notice due to Coronavirus (COVID -19) HELP YOUR NEIGHBOR AFFECTED BY COVID-19

Your neighbors need your help. Although everyone has been impacted by the COVID-19 pandemic, some are now in crisis. City of New Castle residents who have lost their job or source of income are struggling to pay their bills and don’t know how they will meet their expenses over the next few weeks. As good friends and neighbors, we can help support our community to get through these difficult and uncertain times. In 2009, the Municipal Services Commission’s (MSC) created a New Castle Cares Fund at the Salvation Army in order to provide financial assistance to individuals who may have […]

Notice of Special Meeting Change from 01-07-2020 to 01-16-2020

NOTICE OF SPECIAL MEETING OF THE MUNICIPAL SERVICES COMMISSION RESCHEDULED FROM 1-7-2020 TO 1-16-2020 A special meeting of the Municipal Services Commission will be held Thursday, January 16, 2020 at 4:00 P.M. at the Commission’s office at 216 Chestnut Street, City of New Castle. The meeting will be to discuss converting aerial electric to underground on Delaware Street from Fourth Street to the Wharf and coordinating other utilities (Verizon/Comcast) conversion.     

Efficiency Smart Presentation

https://www.efficiencysmart.org/new-castle-delaware Home Energy Efficiency: Simple Ways You Can Save Energy and Money   Description: A chance to dispel myths and to learn simple ways to lower your home energy usage. We will highlight tips that can create surprising savings. We will also explain how to use the New Castle’s Efficiency Smart program to purchase discounted LEDs, or receive rebates for energy efficient purchases. Speakers: Emily Greene, DEMEC Tom Coyle,  Efficiency Smart Date and Time: Wednesday, October 9 at 7:00. Location:  New Castle Library: 424 Delaware Street, New Castle, DE 19720

MSC’s Water Main Cleaning and Lining Project

We understand there has been some confusion regarding the Sewer Main relining project being performed by New Castle County with their contractor AM-Liner East, Inc. and the Municipal Services Commission (MSC) of the City of New Castle’s Water Main Cleaning and Lining Project performed by MSC’s contractor J. Fletcher Creamer (JFC).  If you receive notifications regarding the projects please note the government agency and contractor to help avoid confusion. The MSC project began Monday, June 10, 2019 and will include Delaware Street from 4th to 6th Street and East 4th Street from Delaware to Harmony Street.  MSC’s contractor JFC is […]

About the City of New Castle Municipal Services Commission

The Municipal Services Commission is a publicly owned utility for the benefit of the residents of New Castle and as such is operated for their benefit. Its mission is to provide superior water and electric service and reliability to its customers at competitive rates. The commission invests in public safety with the installation and maintenance of public street lighting and fire protection. The commission helps support the community and local government by providing financial support and the donation of materials, equipment and labor. It is also proud to support many community organizations.