POWER OUTAGE
Date Posted: Thursday, August 4th, 2022Municipal Services Commission Electric Crews are aware of a power outage. We are assessing the issue and working to restore to power as safely and quickly as possible. Currently we do not have an estimated restoration time. We appreciate your understanding and will update this notice as we gather more information.
ADMINISTRATIVE OFFICE WILL BE CLOSED FRIDAY JULY 1 AND MONDAY JULY 4
Date Posted: Tuesday, June 28th, 2022The administrative offices will be closed Friday, July 01, 2022 and Monday, July 4, 2022. We will reopen on Tuesday, July 5, 2022 at 7:30am. Thank You.
Now Hiring Electric Lineman
Date Posted: Wednesday, May 4th, 2022The Municipal Services Commission (MSC) is the electric utility for the City of New Castle, DE. The MSC is looking to hire a lineman. This person assists with the construction, maintenance and repair of the electric distribution system and substations. All levels of electrical experience will be considered for this position. Candidates must have a high school diploma or GED and have the ability to get their CDL within 6 months. This is a union position with full benefits and competitive wages. Email resume and/or application to Ken Natale, Comptroller knatale@newcastlemsc.delaware.gov by May 27, 2022. Please view our website for […]
ATTENTION CUSTOMERS: WATER METER READINGS
Date Posted: Thursday, March 17th, 2022The radio transmitters on water meters installed inside homes have reached the end of their service life and are starting to fail. This means that MSC may not be able to obtain a meter reading remotely. MSC will contact customers affected by this issue and request either the customer provide the meter reading from a meter or schedule an appointment with an operator so they can obtain the readings. Door hangers will also be left on affected homes reminding customers to call their reading in or schedule an appointment. Due to supply chain issues MSC is not able to obtain […]
WATER and ELECTRIC RATES TO BE INCREASED EFFECTIVE 04/01/2022
Date Posted: Monday, March 14th, 2022Municipal Services Commission’s (MSC) rate design consultant, Utility Financial Solutions (UFS), recommended a 5% overall water revenue increase and a 1% overall electric revenue increase after reviewing the cost-of-service study. These rate increase will be effective with the April 2022 bills and results in an average residential customer experiencing an increase in their monthly bill of approximately $4.05. MSC is sensitive to customers experiencing additional financial burden, please reach out to the customer service department at 302-323-2330 to find out about agencies that provide assistance.
EFFICIENCY SMART’S ENERGY FOR GOOD CONTEST
Date Posted: Monday, February 7th, 2022Help a local New Castle MSC nonprofit win! Comment on Efficiency Smart’s Facebook post with the name of your favorite New Castle MSC human services nonprofit to nominate it to win up to $5,000 in energy efficiency improvements! ENERGY SMART ENERGY FOR GOOD Efficiency Smart has launched the Energy for Good contest on its Facebook page where residents can nominate a local human services nonprofit (examples include: emergency assistance organizations, food pantries, domestic violence shelters, disaster relief shelters, youth services agencies, agencies serving developmentally disabled populations, and senior services agencies) to win up to $5,000 in energy efficiency improvements. Nonprofits […]
WATER OFF TO REPAIR WATER MAIN BREAK 600 BLOCK OF CHERRY STREET
Date Posted: Wednesday, January 19th, 2022The MSC has turned off the water to repair a water main break on 600 block of Cherry Street.
SCAM ALERT – CONNECTIVE POWER/DELMARVA POWER
Date Posted: Tuesday, January 4th, 2022If you receive a call from Connective or Delmarva Power in regards to shut off due to non payment, please do not give out your account information. Call our office at 302-323-2330
IMPORTANT NOTICE TO OUR WATER CUSTOMERS
Date Posted: Thursday, December 9th, 2021There will be an interruption of water service on Friday, December 10th for a broken curb valve on Clark Street between 6th and 7th street. The outage is expected to last from 8:00am until 10:00am, but could last longer due to unforseen complications. In the event of heavy or steady rain, the outage may be rescheduled. Water Interruption Clark Street 12-10-2021
ELECTRONIC INVOICE
Date Posted: Tuesday, November 23rd, 2021The MSC is aware our electronic invoices are being blocked by email providers for gmail, hotmail, aol, and yahoo. Customers still have the ability to view invoices on the portal. Thank you for your patience while we resolve this issue.