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MUNICIPAL SERVICES COMMISSION CONTINUES WORKING WITH FEDERAL AND STATE AGENCIES REGARDING PFAS CONTAMINANTS
Date Posted: Tuesday, February 26th, 2019
NEWS RELEASE: In August 2014, the Municipal Services Commission (MSC) of the City of New Castle voluntarily placed their wells out of service due to the detection of the unregulated compounds Perflurorooctane Sulfonate (PFOS) and Perfluorooctanoic Acid (PFOA) in the City water supply. PFOS and PFOA are part of a group of chemicals known as per-and polyfluoroalkyl substances (PFAS). The MSC purchased water from Artesian Water Company until a temporary water treatment system could be put in place to remove the contaminates from the City’s water. After installing a 700 GPM Granular Activated Carbon System in November 2014, the […]
Power Savers Alert:
Date Posted: Wednesday, January 30th, 2019
UPDATE: Due to rising energy load, we are asking customers to voluntarily extend their energy reduction efforts by one more hour (until 10AM). Every little bit helps save energy and money. Due to extreme cold temperatures and high energy demand, we are asking municipal customers to VOLUNTARILY reduce electric use Thursday, January 31st. Power Saver Hours are from 6am to 9am, with peak usage expected at 8am. Customers are encouraged to lower their electric use during these high demand hours. This will lower electric use throughout your community and in return save you money. The more people that participate, the […]
Don’t Let this Winter Leave Your Bank Account in the Cold
Date Posted: Thursday, January 17th, 2019
Wondering why even though you turned up the heat it still feels cold in the house? Is your warm fireplace sending warm air out of your chimney? The MSC of the City of New Castle and Delaware Municipal Electric Corporation (DEMEC) would like to share a few simple tips and fixes to help you stay warm this winter and save money by saving energy. Places like doorways and windows are some of the biggest offenders when it comes to letting cold air into your home. If you can see light coming through the space around your door, cold air is […]
Fire Hydrant Flushing
Date Posted: Tuesday, November 20th, 2018
Municipal Services Commission 2018 Fall Hydrant Flushing Program The Municipal Services Commission Water Department will begin our Fall Fire Hydrant Flushing Program on Monday, November 26th. Flushing will begin at 7:30am and end at 3:00pm Monday through Friday taking approximately 10 business days to complete. Your understanding and cooperation during this process is appreciated. If you have questions please contact Municipal Services Commission Water Department at 302-323-2333 between 7:00am and 3:30pm Monday through Friday.
Coming Soon……MSC Customer Satisfaction Survey
Date Posted: Tuesday, October 2nd, 2018
Date Posted: Thursday, August 16th, 2018
Municipal Services Commission is aware of an electric outage. Crews are working on restoring service. We appreciate your understanding and will attempt to update this notice as we gather more information.
Date Posted: Thursday, August 16th, 2018
Municipal Services Commission has posted a job opening for an accountant. The Municipal Services Commission (MSC) is the public utility for the City of New Castle. The MSC is looking for an Accountant with strong computer skills in an integrated system and the ability to multi-task in a fast-paced environment. Five or more years of progressively more responsibility in accounting required. A Bachelor’s Degree in Accounting or equivalent is preferred. This is a full-time position with benefits. E-mail resume and application to Mary Jane Stubbs, Human Resource Manager firstname.lastname@example.org by September 3, 2018 Click on the link below for […]
Power Savers Alert
Date Posted: Tuesday, August 7th, 2018
Due to warm temperatures and high energy demand, we are asking MSC customers to VOLUNTARILY reduce electric use today, Tuesday, August 7, 2018. Power Saver Hours are from 3pm to 6pm, with peak usage expected at 5pm. Customers are encouraged to lower their electric use during these high demand hours. This will lower electric use throughout your community and in return save you money. The more people that participate, the greater the effect. Customers can help by taking simple steps such as: * Avoid using the washer, dryer, dishwasher, or stove until after 6pm * Turn off TV’s, game consoles, […]
Date Posted: Thursday, July 12th, 2018
Emergency Calls Please call 302-323-2330 if you have an electric or water emergency. If the emergency is between the hours of 4:00pm to 7:30am, you will be prompted to leave a message. The message will go to the on-call operations personnel who will dispatch crews to address the issue. There will be an attempt to return your call and advise you of the status. If the emergency affects numerous customers the call back may be delayed in addition you may get a busy signal until the phone lines open up and make it possible for another voice message to be […]