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Notice of Special Meeting Change from 01-07-2020 to 01-16-2020

Date Posted: Tuesday, January 7th, 2020

NOTICE OF SPECIAL MEETING OF THE MUNICIPAL SERVICES COMMISSION RESCHEDULED FROM 1-7-2020 TO 1-16-2020 A special meeting of the Municipal Services Commission will be held Thursday, January 16, 2020 at 4:00 P.M. at the Commission’s office at 216 Chestnut Street, City of New Castle. The meeting will be to discuss converting aerial electric to underground on Delaware Street from Fourth Street to the Wharf and coordinating other utilities (Verizon/Comcast) conversion.     

Efficiency Smart Presentation

Date Posted: Wednesday, September 18th, 2019 Home Energy Efficiency: Simple Ways You Can Save Energy and Money   Description: A chance to dispel myths and to learn simple ways to lower your home energy usage. We will highlight tips that can create surprising savings. We will also explain how to use the New Castle’s Efficiency Smart program to purchase discounted LEDs, or receive rebates for energy efficient purchases. Speakers: Emily Greene, DEMEC Tom Coyle,  Efficiency Smart Date and Time: Wednesday, October 9 at 7:00. Location:  New Castle Library: 424 Delaware Street, New Castle, DE 19720


Date Posted: Monday, August 5th, 2019

Efficiency Smart provides energy efficiency services to the New Castle Community.  Efficiency Smart is your one-stop resource to begin saving energy and money in your home or business.  Click here for additional information


Date Posted: Monday, June 17th, 2019

As part of Municipal Services Commission (MSC) Water Main Project portions of Delaware Street will be closed this weekend. The intersection of 6th and Delaware Street will be closed beginning Friday 6-21-19 evening approximately 6:00pm and is expected to be opened by Monday 6-24-19 morning approximately 5:00am Detours will be in effect throughout the weekend.  Please pay attention to detour signs.    There may be an increase in traffic due to the detours, the MSC appreciates your patience while improvements are made to the City’s water system.  Please feel free to contact the customer service department with any questions at (302) […]

MSC’s Water Main Cleaning and Lining Project

Date Posted: Monday, June 10th, 2019

We understand there has been some confusion regarding the Sewer Main relining project being performed by New Castle County with their contractor AM-Liner East, Inc. and the Municipal Services Commission (MSC) of the City of New Castle’s Water Main Cleaning and Lining Project performed by MSC’s contractor J. Fletcher Creamer (JFC).  If you receive notifications regarding the projects please note the government agency and contractor to help avoid confusion. The MSC project began Monday, June 10, 2019 and will include Delaware Street from 4th to 6th Street and East 4th Street from Delaware to Harmony Street.  MSC’s contractor JFC is […]

Update on MSC Water Main Project

Date Posted: Tuesday, May 14th, 2019

Update on MSC Water Main Project The April 24, 2019, Municipal Services Commission (MSC) Community meeting was fairly well attended and citizens had great questions.  Since the meeting the Water Department has had success gaining access to customers’ homes to insure the temporary water service would function.  The project is expected to begin on June 10, 2019.  The 6th Street intersection portion of the project will require road closures and DelDOT has indicated the work should be done over a weekend.  The tentative schedule is for the weekend of June 22nd and 23rd pending DelDOT’s approval. The MSC appreciates everyone’s […]

MSC Water Main Project Meeting Wednesday, April 24, 2019

Date Posted: Monday, April 22nd, 2019

MSC Water Main Project Meeting Wednesday, April 24, 2019   A reminder the Municipal Services Commission (MSC) will be having a Community Meeting on Wednesday April 24, 2019 from 5:00-6:00pm to present details regarding the cleaning and relining of the water main on Delaware St. that runs from 4th St. to 6th St. and the water main on East 4th St. that runs from Delaware St. to Harmony St.  The meeting will be at the Court House.    Questions regarding the meeting should be directed to Customer Service at Municipal Services Commission (302) 322-2330.


Date Posted: Wednesday, March 20th, 2019

Tyler Notify™ is a system connected to the Municipal Services Commission’s (MSC) Customer Service data base.  It is designed to allow local governments/utilities to send messages and interact with citizens via their telephone. The MSC can create and send customized messages related to utility service, emergency incidents or community events.   Over the past couple of months, MSC staff has been working to set the system up and test the functionality.  We have had success sending test messages and received some questions from citizens on the system.  When you receive a call from 302-323-2330, you may be required to confirm […]

Phone Issue

Date Posted: Friday, March 8th, 2019

The Municipal Services Commission is currently experiencing phone issues.  Please call 302-323-2331 to speak to a customer service representative.  


Date Posted: Tuesday, February 26th, 2019

  NEWS RELEASE: In August 2014, the Municipal Services Commission (MSC) of the City of New Castle voluntarily placed their wells out of service due to the detection of the unregulated compounds Perflurorooctane Sulfonate (PFOS) and Perfluorooctanoic Acid (PFOA) in the City water supply. PFOS and PFOA are part of a group of chemicals known as per-and polyfluoroalkyl substances (PFAS). The MSC purchased water from Artesian Water Company until a temporary water treatment system could be put in place to remove the contaminates from the City’s water. After installing a 700 GPM Granular Activated Carbon System in November 2014, the […]