POWER SAVERS ALERT

Power Savers Alert!! Due to high temperatures and increasing energy demand, we are asking municipal electric customers to VOLUNTARILY reduce electric use today, Wednesday, August 28th. Power Saver Hours are from 3pm to 7pm. Customers are encouraged to lower their electric use during these hours to save money both now and later. Participation will lower electric use throughout the community and in return lower customers’ monthly electric costs and reduce utility energy costs over time. The more people that participate, the bigger the impact. Customers can help by taking simple steps such as: Turn off unused electric devices and unplug […]

NOTICE: ANNUAL FIRE HYDRANT FLUSHING TO START ON MONDAY, JUNE 03,2024

N O T I C E   Municipal Services Commission 2024 Annual Hydrant Flushing Program     The Municipal Services Commission Water Department will begin our annual Fire Hydrant Flushing Program on Monday, June 3rd.  Flushing will begin at 7:30am and end at 3:00pm Monday through Friday taking approximately 10 business days to complete.  Our Hydrant Flushing Program is important to our water system and is an integral part of our goal to deliver the safest and highest quality water possible.  Additionally, it ensures fire protection is available by testing the operation of our hydrants.   The Municipal Services Commission […]

NEWS RELEASE MSC INCREASES THE POWER PURCHASE ADJUSTMENT (PPA)

MSC increases the Power Purchase Adjustment (PPA) The Municipal Services Commission (MSC) is increasing the Power Purchase Adjustment (PPA) on their electric rates. The PPA is a mechanism that Electric Utilities use when there is an unexpected increase in power supply costs but needs time to appropriately design an electric rate. The current PPA is $0.0082 per kwh and will increase by $0.00704 per kwh. Increasing the PPA will impact the average residential electric customer approximately $5.20 per month. Over the last year and a half Delaware rate payers have been required to pay for The Indian River Power Plant […]

NEWS RELEASE WATER METER REPLACEMENT

NEWS RELEASE   WATER METER REPLACEMENT   The Municipal Services Commission (MSC) is coming to the end of its electric and water meter replacement project. The batteries in the existing water meter communication modules have been failing. The meters still read accurately but it requires a manual read. Many customers have been providing the manual read each month but on other meters, staff has to visit the meter each month to get billing reads or estimate the read. This is a very time-consuming process for staff and an inconvenience to our customers. The new system will allow customers and staff […]

ELECTRONIC INVOICE

The MSC is aware our electronic invoices are being blocked by email providers for gmail, hotmail, aol, and yahoo.  Customers still have the ability to view invoices on the portal.  Thank you for your patience while we resolve this issue.

MSC ADMINISTRATIVE OFFICE WILL OPEN AT 10AM JANUARY 07, 2022

Due to the inclement weather The Municipal Services Administrative offices will open at 10am, Friday, January 07 2022

W A T E R S E R V I C E I N T E R R U P T I O N N O T I C E

IMPORTANT NOTICE TO OUR WATER CUSTOMERS There will be an interruption of water service on Friday, January 8th in the area of 9th Street, 10th Street, and Clayton Street. The interruption will be for repairing a water main leak at the intersection of 9th and Clayton Street.  The outage is expected to last from 8:00am until 3:00pm, but could last longer due to unforeseen complications.  The interruption may cause some discoloration of the water and allow air to enter the system.  Should you experience these conditions, please run your water until it is clear and the air has escaped from […]

Special Notice due to Coronavirus (COVID -19) HELP YOUR NEIGHBOR AFFECTED BY COVID-19

Your neighbors need your help. Although everyone has been impacted by the COVID-19 pandemic, some are now in crisis. City of New Castle residents who have lost their job or source of income are struggling to pay their bills and don’t know how they will meet their expenses over the next few weeks. As good friends and neighbors, we can help support our community to get through these difficult and uncertain times. In 2009, the Municipal Services Commission’s (MSC) created a New Castle Cares Fund at the Salvation Army in order to provide financial assistance to individuals who may have […]

MSC MEETING 03-19-2020 CANCELED

DUE TO THE DECLARATION OF A STATE OF EMERGENCY FOR THE STATE OF DELAWARE DUE TO A PUBLIC HEALTH THREAT THE MARCH 19, 2020 MEETING HAS BEEN CANCELED AN APRIL MEETING DATE WILL BE DETERMINED