IMPORTANT NOTICE TO OUR WATER CUSTOMERS
Date Posted: Thursday, December 9th, 2021There will be an interruption of water service on Friday, December 10th for a broken curb valve on Clark Street between 6th and 7th street. The outage is expected to last from 8:00am until 10:00am, but could last longer due to unforseen complications. In the event of heavy or steady rain, the outage may be rescheduled. Water Interruption Clark Street 12-10-2021
ELECTRONIC INVOICE
Date Posted: Tuesday, November 23rd, 2021The MSC is aware our electronic invoices are being blocked by email providers for gmail, hotmail, aol, and yahoo. Customers still have the ability to view invoices on the portal. Thank you for your patience while we resolve this issue.
ALERT EXPERIENCING TECHNICAL DIFFICULTIES WITH OUR PHONE SYSTEM
Date Posted: Thursday, September 2nd, 2021We are currently experiencing tehcnical difficuties with our phone system.
Efficiency Smart Tip Jar Campaign for Restaurants
Date Posted: Monday, June 7th, 2021Help your favorite local and independently owned restaurant in New Castle win up to $1000 in energy efficiency improvements from Efficiency Smart! Comment on Efficiency Smart’s Facebook post with the name and town of your favorite local restaurant to nominate it. You will also be automatically entered for a chance to win a $50 gift card to the restaurant you nominated. TipJarContest_Flyer_New-Castle
NEWS RELEASE – WATER RATES TO BE INCREASED
Date Posted: Monday, April 12th, 2021NEWS RELEASE Contact: Pamela A. Patone Phone: 302-323-2330 E-mail: patonep@newcastlemsc.delaware.gov For Immediate Release 4/9/21 WATER RATES TO BE INCREASED Municipal Services Commission’s (MSC) rate design consultant, Utility Financial Solutions (UFS), recommended a 5% overall water revenue increase after reviewing the cost of service study. There will be no changes in the MSC electric rates. The water rate increase will be effective with the April 2021 bills and results in an average residential customer experiencing an increase in their monthly bill of approximately $2.60. MSC is sensitive to customers experiencing additional financial burden during this […]
Job Posting – Comptroller-Public Utility
Date Posted: Thursday, April 8th, 2021Comptroller The Municipal Services Commission (MSC) is the Electric and Water Utility serving the City of New Castle, Delaware. The MSC is searching for a Comptroller with non-profit/government accounting experience. The successful candidate will have experience in financial statement preparation and analysis, payroll/human resource functions, budget preparation and leadership skills. Knowledge of government administration, utility management and regulatory requirements is a plus. The Comptroller will have a Bachelor’s degree in accounting (or related field) with 5+ years of experience. CPA preferred but not required. Competitive wages and attractive benefit package. Interested candidates should e-mail resumes to stubbsmj@newcastlemsc.delaware.gov by May 23, […]
MSC ADMINISTRATIVE OFFICE WILL OPEN AT 10AM JANUARY 07, 2022
Date Posted: Monday, February 1st, 2021Due to the inclement weather The Municipal Services Administrative offices will open at 10am, Friday, January 07 2022
W A T E R S E R V I C E I N T E R R U P T I O N N O T I C E
Date Posted: Thursday, January 7th, 2021IMPORTANT NOTICE TO OUR WATER CUSTOMERS There will be an interruption of water service on Friday, January 8th in the area of 9th Street, 10th Street, and Clayton Street. The interruption will be for repairing a water main leak at the intersection of 9th and Clayton Street. The outage is expected to last from 8:00am until 3:00pm, but could last longer due to unforeseen complications. The interruption may cause some discoloration of the water and allow air to enter the system. Should you experience these conditions, please run your water until it is clear and the air has escaped from […]
POWER OUTAGE
Date Posted: Thursday, October 1st, 2020Update Municipal Services Commission Electric Crews are aware of a power outage in the area of RT 273 (Frenchtown Road) and Centerpoint Boulevard affecting Centerpoint Park. We are assessing the issue and working to restore to power as safely and quickly as possible. Currently we do not have an estimatede restoration time. We appreciate your understanding and will update this notice as we gather more information.
Special Notice due to Coronavirus (COVID -19) HELP YOUR NEIGHBOR AFFECTED BY COVID-19
Date Posted: Wednesday, March 18th, 2020Your neighbors need your help. Although everyone has been impacted by the COVID-19 pandemic, some are now in crisis. City of New Castle residents who have lost their job or source of income are struggling to pay their bills and don’t know how they will meet their expenses over the next few weeks. As good friends and neighbors, we can help support our community to get through these difficult and uncertain times. In 2009, the Municipal Services Commission’s (MSC) created a New Castle Cares Fund at the Salvation Army in order to provide financial assistance to individuals who may have […]